ADSL Telone email cut offs
This has effected many users and been most inconvenient and
unnecessary. Had we been informed before hand all this upheaval and disruption
could have been avoided. We were cut off without notification. They say it was
in the Herald newspaper but I have yet to hear of anyone who saw the
notification. Is there anyone who can tell me that they knew about this in
advance???????????
Does anyone who gets this message know of email addresses
who to complain to? If so please let me know. Even Telone workers at Avondale
and Borrowdale did not know what was happening on Monday morning 26th
Nov. It took many phone calls over three days to eventually find out what was
going on. The Telone lines were impossible to get through to, either engaged or
if they did ring no reply. Very
frustrating until friends drove to Avondale to find out what was going on. I
had no emails in or out from Sunday 25th until Thursday 29th
at 3. 45 pm. Please reply to anewmarch@mango.zw or
anewmarch@zol.co.zw or phone 04
861475 or 0772 240 265
Posts
They did publish a notice in the paper around the end of October. We covered it here: http://www.techzim.co.zw/2012/11/telone-switches-adsl-service-to-prepaid-enforces-data-capping/
ReplyDeleteBut I think even that notice wasn't enough. They have the email addresses and mobile numbers of their customers. They could have easily just sent out an email or SMS. They could've even put the notice on their phone and ADSL bills they send out each month.